Wikimedia
Wikimedia Netherlands is part of the global Wikimedia movement. We work with volunteers and organisations in the Netherlands to bring together free knowledge - on Wikipedia and other platforms.
Wikimedia uses CiviCRM for member administration, event registrations and donor records. CiviCooP supports Wikimedia in these efforts.
What was the aim of your implementation?
Automating the Member Administration, Event Management and Donor Administration processes.
We also wanted to merge all the (member, participant and donor) data we had in different Excel files or address lists into one common database.
Finally, we also wanted a link between the forms at www.wikimedia.nl and the CRM system.
The approach and progress of the project
In collaboration with CiviCooP, the various processes and Wikimedia Netherlands' requirements were examined. The available information from the membership database was then imported by CiviCooP. Wikimedia Netherlands chose to make the moment of creation of this database the starting point for data capture. This meant that no large history of data needed to be imported. After import, the old administrations continued to run shadow for several months in order to detect teething problems in time.
On 1 January 2014, Wikimedia went live with CiviCRM.
What has been CiviCooP's role: before, during and after implementation?
Before the implementation, CiviCooP played an important role in mapping processes and advised on the desirability of data capture.
After implementation, CiviCooP supports us with user questions or when we want to add new functionality to CiviCRM. Furthermore, CiviCooP performs important software updates for us.
What role does CiviCRM play now?
Since its commissioning some 10 years ago now, CiviCRM has been the central application for handling all communications with our contacts. Thanks to CiviCRM, processes are faster and data is complete.
Uploading donations and contributions is done manually. These are imported into CiviCRM at fixed moments so that the data are up to date. Thanks to CiviCRM, Wikimedia Netherlands has quick insight into the number of donations and contributions and the status of these payments.